Q: Why do I have to book? Can’t I take your car on the street like a taxi?
A: The Italian transport law states that all customers transported on our vehicles must have made an advance reservation.

Q: How can I book?
R: directly from our website Palermo Airport Bus

Q: In case of urgency or operational flight changes or delays, what should I do?
A: You can call the drivers directly at +39 347 181 8477

Q: Is smoking prohibited on your cars? Is there air conditioning? How many seats are there for passengers?
A: Smoking is prohibited on all vehicles. All our vehicles are air conditioned. We have minibuses up to 8 seats.

Q: How long before can I change or cancel my booking?
A: Reservations can be changed or canceled at least 6 hours before the transport without penalty.

Q: What happens if my arrival flight is delayed?
A: We will wait until the day’s bookings allow it.

Q: Do passengers under 6 pay?

A: Yes, as they occupy, for all intents and purposes, a place in the vehicle and must travel with a child seat 0 – 3 years or upward from 3 years upwards.

Q: If I have pets, are there supplements?

A: In the event that the customer has pets with him, please report it via the notes field, at the time of booking, or via email to info@palermoairportbus.com, we will reply as soon as possible indicating the supplement from correspond directly to the driver.

Q: When I arrive at the airport where will I have to wait for the driver?

A: Upon your arrival you will find our driver inside the arrival hall, which will have a sign or tablet bearing the name indicated by you at the time of booking.

If you want to know in detail all the conditions of use of our service, you can visit our Terms and Conditions page by clicking here or by visiting us on our information point by visiting the Where We Are page.